“BRT Systems Pte Ltd will do its best to keep your personal information private and safe. We support your control of your information. Should you have any questions or wish to make a complaint on Data Privacy matters, please contact us via our official website –  https://www.brtsys.com.”                            Effective Date: 14-10-2022
BRT Systems Pte Ltd strongly believe in Data Protection regulations and ensuring compliance, most importantly, to exercise corporate responsibility of protecting our customers/partners confidentiality with the highest possible level of protection within the capability of the organization. This Privacy Policy is meant to highlight to all our customers what data we collect, why we collect it, and what we do with it. We hope you will read it carefully so that you can trust us with your information when you engage with BRT Systems Pte Ltd on any products and its services. BRT Systems Pte Ltd is not responsible for the privacy or security practices of our Distributors & Resellers, which may differ from those set forth in this privacy policy. Please check with individual Distributors & Resellers about the policies they have in place.

1    Privacy Policy

As our valued customer, when you engage with BRT Systems Pte Ltd, we want you to be clear how we use the information you share so that you are clear on how we are committed to protecting your data.

1.1      Our Privacy Policy explains

  • What information we collect and why we collect it.
  • How we use and process this information; and the choices we offer, including how to access and update information.

Your privacy matters to us – always. If you have any question please contact us at support@brtsys.com. What information is needed and why we collate this information. We collect information that is sufficient to drive and complete order fulfilment and deliver our product and services. We collect information in the following ways:

  • Information you give us voluntarily.

When you make any purchase, enquiry, feedback or register an account for product warranty and to use our products and services etc., we will require your personal information such as your name, email address, ship-to address and telephone number; namely for salutation, non-marketing and marketing communication, verification and executing the delivery of goods and services.

  • Information we get from your use of our products and services.

When you use our products and services or when interacting with our sites, we may collate and process network and system information, configuration, usage data, images, or any other information from our products or third-party devices which are connected to our platform so as to optimize and support individual preferences and deliver our solutions. For products and services that are entirely installed on-premises,  all system and user data are stored, generated, and processed within the organization that implements these products. It is at the discretion of the organization to use any information that is collected or generated by the product. BRT Systems Pte Ltd does not, in any way store, monitor, collect or process any information other than the information which was given by the organization or users for the purpose such as for purchasing, installation, enquiry, warranty registration, troubleshooting or marketing communications. For products and services that are cloud connected, BRT Systems Pte Ltd stores and processes user personal data for the purpose such as for providing service, purchasing, installation, enquiry, warranty registration and troubleshooting or marketing communications. Further, BRT Systems Pte Ltd stores and monitors product generated data to provide monitoring, alerting and eventful services subscribed by the user. Such product generated data are always under the control of the user for offloading and deletion from our servers. BRT Systems Pte Ltd constantly participate in exhibitions and seminars worldwide, to showcase our latest initiatives and update our development progress. During such events, we may collect information from enquiries or through survey forms that are distributed to visitors. The objective is to follow-up on potential customers or to support our existing partners. Additionally, may it be new or existing customers who have any questions or feedback regarding technical applications or concerns, communication may be established with BRT Systems Pte Ltd. When you contact BRT Systems Pte Ltd, we keep a record of your communication to help solve any issues you might be facing. We may use your email address for any marketing communication such as to inform you about our services, product updates or improvements. BRT Systems Pte Ltd will only collect these given information so as to close the loop with the sole intention of providing our solution or sharing of the latest information about the organization. We will ask for your consent before using information for purposes other than those that are set out in this contract.

1.2      How we use the information we collect

We use the information we collect to execute transactions and to deliver our services requested by you. Kindly note that BRT Systems Pte Ltd.’s internal or third-party cloud server data may be stored on servers located outside of the country you live. This set of information only serves the purpose for references, personalization, verification, and product enablement, and for our internal marketing teams to understand consumers’ needs, usage trends and for planning product road maps. We process your personal data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information as well to provide marketing and promotional materials to you on our Products and Services.  We will only update this information upon formal indication by our customer so as to remain contactable and the above stated reasons. We generally retain personal data for so long as it may be relevant to the purposes identified herein. BRT Systems Pte Ltd does not practice any form of personal data monitoring other than for the purpose of sharing individual’s own stored information, for enhancement of product application and usage. BRT Systems Pte Ltd may use third-party services such as, but not limited to, cloud service providers to store and retrieve customer data or payment processors for processing payments on behalf of BRT Systems Pte Ltd. Such third-party service providers shall have compatible data privacy policy as BRT Systems Pte Ltd.

1.3      Information we share

We do not share personal information with companies, organizations, and individuals outside of BRT Systems Pte Ltd and there is no external processing of your information provided to us, unless one of the following circumstances applies:

  • Sharing of personal information to third party who perform certain business-related functions for us such as providing installation, configuration, payment, and training and support services.
  • To our customers and other business partners who provide you, directly or indirectly, with third party devices, and/or networks and systems through which you access and use our products and Services.
  • To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.
  • For legal reasons. We will only share this information with authorities if we have a good-faith belief that the disclosure of the information is absolutely necessary to:
  • Comply with official legal procedure or mandatory enforceable governmental request.
  • Investigation of potential fraudulent, abusive, unlawful activities or violations of Terms of Service.
  • Establishing our legal rights or defending against legal claims.
  • Address or otherwise prevention of security or technical issues.

1.4      Our Transparency and Your Rights

We respect our customers’ privacy concerns. Our goal is to be clear about what information is needed and only register those that we need for our purpose. We believe you should have means to control your information. You can exercise your control prior to your engagement with BRT Systems Pte Ltd or, even after doing so via our corporate website. You can always manage your preferences and control your personal information by writing to our corporate e-mail. Our Customer Support Team will be glad to assist in your privacy requests. No fee is usually required to access your personal information. Services we provide to support your privacy rights are as follows:

  • The right to be informed and to have your consent.
  • The right of access, rectification, erasure.
  • The right of portability
  • The right to object, omit and escalate

BRT Systems Pte Ltd will respect the choices you make to limit or control your personal information that you have shared via the use of our product and services. If that information is incorrect, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. We also make provisions for you to control your experience with us, so that you can manage your marketing preferences or opt out of our newsletter circulations. We provide the assurance of a response to any complete request via our website https://www.brtsys.com.

1.5      Information Security

BRT Systems Pte Ltd will always strive towards protecting our user’s information, from unauthorized access, alteration, disclosure, or destruction. We restrict access to personal information to BRT Systems Pte Ltd employees, and only limited to those who need to know that information for executing our services. All our employees including customer fronting staff are subjected to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

1.6      Compliance, Changes and Cooperation

We are committed to adhere to our Privacy Policy. In addition, BRT Systems Pte Ltd will align to continuous improvement by monitoring regulatory enhancements and adopt appropriate guidelines. Although our Privacy Policy may change from time to time, we want to assure you that your rights mentioned in our Privacy Policy herein, will not reduce without notification and consent. You may access our privacy policy on our website and all changes will be reflected at the said website. Should there be any significant change, we will issue an official notice on our website and via email notification of our privacy policy changes. Such notices will still govern your use of our products and services, and you are responsible for reading and understanding them. You are bound by any changes to the Privacy Policy when you use the Services after such changes have been posted. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. When we receive formal written complaints, we will reach out to the person who has expressed concern, to understand the perspective and to resolve the issue. BRT Systems  Pte Ltd will work according to the regulatory authority’s guidelines, report to data protection authorities, to update and resolve any complaints regarding personal data rights that we cannot resolve with our users directly.

1.7      Child Privacy Protection

We do not knowingly collect, store, use or share information that could reasonably be used to identify children under the age of 13. To be consistent with the applicable children privacy protection regulation, BRT Systems Pte Ltd will highlight to users of our services with an acknowledgement that the user is above 13 years of age. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us without your consent, please contact us at support@brtsys.com. If we learn that we are engaged in activities with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.